TSS Quality Objectives
The Quality Policies, the Declaration of Principles and the Quality Objectives of our enterprise were formulated by the management. Quality Policies and Quality Objectives serve as a guideline for all employees in carrying out all their work, and they contain the continuous process of improvement as an express constituent. Every employee is obliged to work for the benefit of both our enterprise and that of our customers in accordance with the guidelines of our Quality Management (QM) documentation.
A part of the quantifiable objectives constituting the basis for QM-Assessment is derived from the Quality Policies (in the QM-plans of the departments/divisions.) Data is regularly collected and submitted to the management board for evaluation. The analysis of the data is the starting point for permanent improvement, among other factors.
The Zero - Fault - Strategy is established in the Declaration of Principles.
Trelleborg Sealing Solutions evaluates the quality of the processes by the attainment of the objectives. Objectives are set up annually and partial objectives and their attainment are checked regularly. The following characteristic figures are judged for this purpose:
- Sales objectives: Sales volume and gross profit.
- Logistics objectives: Punctuality of the deliveries from the producer and to the customer.
- Product quality: Result of the tests conducted upon receipt of goods Complaint index.
- Customer's satisfaction: Service, Keeping of deadlines, Quality
"The greatest hazard for us is not, that we set our objectives too high and then we cannot achieve them, but that we set too small goals for ourselves, and we attain them."
Karl Pilsl (*1948) Austrian economy-journalist, businessman and market researcher, living in the USA.